Brighthouse Financial Distribution Information

What was the distribution?

The distribution was the method by which Brighthouse Financial, Inc. separated from MetLife, Inc. On August 4, 2017, MetLife, Inc. distributed 96,776,670 shares of Brighthouse Financial, Inc.’s common stock, representing approximately 80.8% of those shares, on a pro rata basis to MetLife, Inc.’s common shareholders.

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Did the number of MetLife, Inc. shares I own change as a result of the distribution?

No, the number of shares of MetLife, Inc. common stock you own did not change as a result of the distribution.

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What did I receive in the distribution?

On the August 4, 2017 distribution date, MetLife, Inc. common shareholders received a distribution of one share of Brighthouse Financial, Inc. common stock for every 11 shares of MetLife, Inc. common stock they held as of 5:00 p.m. New York City time, on the July 19, 2017 record date. MetLife, Inc. common shareholders who sold their MetLife, Inc. shares in the “regular-way” market after that date, but before and through the August 4 date that Brighthouse Financial, Inc. common stock was distributed, sold their entitlement to receive Brighthouse Financial, Inc. common stock in the distribution. Shareholders of MetLife, Inc. who owned less than 11 shares of common stock, or others who would otherwise have received fractional shares, received cash.

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When did the distribution occur?

The distribution was effective as of 5:00 p.m., New York City time, on August 4, 2017.

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How did MetLife, Inc. distribute shares of Brighthouse Financial, Inc. common stock?

Registered shareholders: If you are a registered shareholder (meaning you hold physical MetLife, Inc. stock certificates or you own your shares of MetLife, Inc. common stock directly through an account with MetLife, Inc.’s transfer agent, Computershare Inc.), Brighthouse Financial, Inc.’s transfer agent credited the whole shares of Brighthouse Financial, Inc. common stock you received in the distribution by way of direct registration in book-entry form under the Direct Registration System (the “DRS”) to your DRS book-entry account on or shortly after the August 4, 2017 distribution date. The transfer agent keeps a record of your shares of common stock on Brighthouse Financial, Inc.’s record of owners. You may access information regarding your DRS account holding the Brighthouse Financial, Inc. shares at Computershare Trust Company, N.A. using the following website www.computershare.com/brighthouse or via Brighthouse Financial, Inc.’s transfer agent’s interactive voice response system at (888) 670-4771. If you were entitled to receive whole shares of Brighthouse Financial, Inc. common stock in the distribution, promptly after the August 4, 2017 distribution date, the distribution agent will mail to you a DRS account statement that reflects the number of whole shares of Brighthouse Financial, Inc. common stock you own, along with a check for any cash in lieu of fractional shares you would otherwise have been entitled to receive.

“Street name” or beneficial shareholders: If you own your shares of MetLife, Inc. common stock beneficially through a bank, broker or other nominee, the bank, broker or other nominee holds the shares in “street name” and records your ownership on its books. In this case, your bank, broker or other nominee should credit your account with the whole shares of Brighthouse Financial, Inc. common stock you received in the August 4, 2017 distribution on or shortly after the distribution date. Please contact your bank, broker or other nominee for further information about your account.

Trust beneficiaries: If you are a beneficiary of the MetLife Policyholder Trust established in connection with the demutualization of Metropolitan Life Insurance Company in April 2000, see Brighthouse Financial Distribution Information for Trust Beneficiaries

Brighthouse Financial, Inc. will not issue any physical stock certificates to any shareholders, even if requested.

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How does Brighthouse Financial, Inc. common stock trade?

Brighthouse Financial, Inc. common stock began trading on The NASDAQ Stock Market LLC under the symbol “BHF” on August 7, 2017.

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Will my shares of MetLife, Inc. common stock continue to trade on the New York Stock Exchange following the distribution?

Yes. MetLife, Inc. common stock will continue to be traded on the New York Stock Exchange under the symbol “MET”.

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What are the U.S. federal income tax consequences of the distribution to me?

MetLife intends for the Distribution to qualify as a “reorganization” under section 355 and 368(a)(1)(D) of the Code. Assuming that this characterization is respected, MetLife shareholders generally will not recognize any gain or loss on the Distribution for U.S. federal income tax purposes (except to the extent that gain or loss may be recognized with respect to any cash received in lieu of fractional shares of BHF common stock). Please also refer to the Information Statement for more information, including some caveats and exceptions.

For information about cost basis allocation, please see Form 8937.

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How is the cost basis of my MetLife shares affected by this distribution, and what is the cost basis of the Brighthouse shares?

The Form 8937 provides information about the basis consequences of the distribution, and how to allocate your cost basis between the MetLife and Brighthouse shares. Please also refer to the Information Statement for more information.

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Where can I get more information?

These Frequently Asked Questions & Answers provide only a summary of the terms of the distribution. You should read the section entitled “The Separation and Distribution” in Brighthouse Financial, Inc.’s Information Statement for a more detailed description. 
If you have any questions relating to the mechanics of the distribution, you should contact the distribution agent at:

Computershare Trust Company, N.A.
P.O. Box 505000
Louisville, KY 40233-5000
Phone: (888) 670-4771
Email: web.queries@computershare.com. If you have any questions relating to Brighthouse Financial, Inc., you should contact:

Investor Relations
Brighthouse Financial,Inc.
Gragg Building, 11225 North Community House Road
Charlotte, North Carolina 28277
Phone: (980) 365-7100
Email: Investor.relations@brighthousefinancial.com

If you have any questions relating to MetLife, Inc., you should contact:

Investor Relations
MetLife, Inc.
200 Park Avenue
New York, New York 10166-0188
Phone: (212) 578-7888
Email: john.a.hall@metlife.com

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The MetLife Policyholder Trust

How did I acquire MetLife, Inc. common stock?

When MetLife demutualized and converted to a stock insurance company on April 7, 2000, eligible policyholders were allocated shares of MetLife, Inc. common stock.

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Where and how is the MetLife, Inc. common stock held?

Shares that were allocated to eligible policyholders as a result of the demutualization are held in the MetLife Policyholder Trust (the “Trust”) in book entry form. These shares are held electronically with Computershare as custodian of the Trust.

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How may I contact Computershare?

You may contact Computershare by calling (800) 649-3593. You may also access your stock account online at Computershare's website. Additionally, written inquiries may be sent to:

MetLife
c/o Computershare
P.O. Box 505000
Louisville, KY 40233-5000

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Where can I find additional information about the MetLife Policyholder Trust?

Additional information can be found in the Annual Report on Form 10-K for the MetLife Policyholder Trust located on our website.

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General

What is MetLife’s common stock ticker symbol?

MetLife’s common stock ticker symbol is MET and is listed on the New York Stock Exchange, NYSE.

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How do I update the address on my MetLife, Inc. common stock account?

You may contact Computershare by calling (800) 649-3593 to make changes to your MetLife, Inc. common stock account, including updating the address.

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How do I add a Transfer on Death (TOD) recipient to my MetLife, Inc. common stock account so that my account can be transferred on death to a named beneficiary?

Your MetLife, Inc. common stock account can be re-registered to list a Transfer on Death (TOD) recipient (except in the State of Louisiana). To do so, you must complete the Transfer Request form which may be downloaded from Computershare’s website to add the TOD recipient. For more information regarding this process or to request a form to be mailed, you may contact Computershare at (800) 649-3593.

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How can I obtain a copy of my MetLife, Inc. common stock account statement?

Annually, MetLife mails account statements to shareholders of record and beneficiaries of the MetLife Policyholder Trust. To request a duplicate account statement, you may contact Computershare at (800) 649-3593.

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Where can I find MetLife’s most recent financial information, including the annual report, 10-K, etc?

MetLife’s financial information can be found here on our website.

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Ownership Transfers

How do I update my name or transfer ownership of the MetLife, Inc. common stock account?

Forms to make account and other ownership changes may be obtained from Computershare’s website. The form and requirements for making these types of account changes may also be obtained from Computershare by calling (800) 649-3593.

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How do I transfer my MetLife shares to my personal brokerage account?

If your MetLife, Inc. common stock is held with Computershare in the MetLife Policyholder Trust (the “Trust”), you must first withdraw your shares from the Trust by completing a Notice to Withdraw form. You may download this form from www.Computershare.com/metlife or by calling (800) 649-3593 to request a form to be mailed to you. The form must be completed and returned to Computershare to withdraw the shares.

This will allow your shares to be transferred from the Trust and registered to you in the Direct Registration System (DRS). Once the shares are placed in DRS, you will receive a DRS statement with your account information. Your broker will need the following information to transfer the shares electronically:

1. The Holder Account Number
2. The Taxpayer Identification Number ("TIN")
3. The MetLife Policyholder Trust account registration

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Dividends

What is the most recent declared dividend amount for MetLife, Inc. common stock? When is it distributed to shareholders?

For information about the most recent common stock dividend, you may select “Stock” and “Common Dividend History” from the top navigation. Shareholders may also refer to their most recent MetLife, Inc. common stock account statement for specific dividend and account information. If you do not have your MetLife, Inc. common stock account statement, you may contact Computershare at (800) 649-3593 or visit Computershare's website for online access to your account.

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How can I have an old MetLife, Inc. common stock dividend check reissued?

If you have a MetLife, Inc. common stock dividend check that is outdated, you may contact Computershare at (800) 649-3593 and request to have it reissued, or visit Computershare's website for online access to your account.

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Does MetLife have a dividend reinvestment program?

Currently, MetLife does not offer a dividend reinvestment program; however, the feasibility of offering such a program is reviewed periodically. No changes are planned at this time, but if a reinvestment program is instituted, all eligible shareholders will be notified of the option.

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Tax and Cost Basis Information

What is the cost basis of the stock that was allocated to me when MetLife became a public company?

If you were allocated stock when MetLife demutualized and became a public company in the year 2000, the IRS’ position is that those shares will have a zero cost basis. Additional information is included in MetLife’s Purchase & Sale Program Brochure which can be found here on MetLife’s website. You are urged to consult your tax advisor regarding your personal tax situation.

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How do I certify my Taxpayer Identification Number (TIN), on my MetLife stock account?

You may certify your Taxpayer Identification Number (for individuals, this is your Social Security number) by calling Computershare at (800) 649-3593 and following the simple steps in the automated telephone system.You may also download a Form W-9 to certify your TIN from the Printable Forms section of Computershare's website or from the IRS’ website. The completed form should be returned to the address below. MetLife
c/o Computershare
P.O. Box 505000
Louisville, KY 40233-5000

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I received a Substitute W-9 from Computershare. What do I need to do?

Complete the Substitute W-9 based on the instructions you received with the form, and return it to Computershare at the address listed on the form. If you have any questions you may contact Computershare at (800) 649-3593.

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Purchases and Sales by Beneficiaries of the MetLife Policyholder Trust

How do I sell my shares of MetLife, Inc. common stock?

If your shares of MetLife, Inc. common stock are held in the MetLife Policyholder Trust, you may visit Computershare's website for online access to your account, and to sell online.

You may also sell your shares by calling Computershare at (800) 649-3593. Please have your Holder Account Number available when accessing your account through their website or calling.

You may also submit a written request to sell your shares to Computershare at:

MetLife
c/o Computershare
P.O. Box 505000
Louisville, KY 40233-5000

Additional details regarding the sale of shares held in the MetLife Policyholder Trust may be found here in the Purchase & Sale Program Brochure on MetLife’s website.

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Can I purchase additional MetLife, Inc. common stock?

If you are a beneficiary of the MetLife Policyholder Trust (the “Trust”), you may purchase additional shares in accordance with the rules of the Trust by submitting a written request, and including your Holder Account Number, indicating the dollar amount of shares you wish to purchase, together with a personal check for the amount made payable to MetLife Purchase Program. You may mail the letter to Computershare at the address listed below. For additional information, please refer to page two of the Purchase & Sale Program Brochure which can be found here on MetLife’s website.

MetLife
c/o Computershare
P.O. Box 505000
Louisville, KY 40233-5000

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Sales by Registered Holders of MetLife, Inc. Common Stock

How do I sell MetLife, Inc. common stock that is held in book entry form?

Registered holders of MetLife, Inc. common stock, whose shares are not held in the MetLife Policyholder Trust, may sell their shares through Computershare by calling (800) 649-3593. Computershare's fees for this type of sale transaction are $15 plus commissions of $0.12 per share. You may also elect to transfer the shares to your personal brokerage account.

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How do I sell my MetLife, Inc. common stock when the shares are in certificate form?

If you are a holder of MetLife, Inc. common stock in certificate form, you may surrender your certificate(s) to Computershare with a letter requesting the sale of the shares. It is recommended that you mail the certificate(s) using Registered Mail to the address listed below.

MetLife
c/o Computershare
P.O. Box 505000
Louisville, KY 40233-5000

You may also elect to transfer the shares to your personal brokerage account.

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