FAQs


Show all

Brighthouse Financial Distribution Information

The distribution was the method by which Brighthouse Financial, Inc. separated from MetLife, Inc. On August 4, 2017, MetLife, Inc. distributed 96,776,670 shares of Brighthouse Financial, Inc.’s common stock, representing approximately 80.8% of those shares, on a pro rata basis to MetLife, Inc.’s common shareholders.
No, the number of shares of MetLife, Inc. common stock you own did not change as a result of the distribution.
On the August 4, 2017 distribution date, MetLife, Inc. common shareholders received a distribution of one share of Brighthouse Financial, Inc. common stock for every 11 shares of MetLife, Inc. common stock they held as of 5:00 p.m. New York City time, on the July 19, 2017 record date. MetLife, Inc. common shareholders who sold their MetLife, Inc. shares in the “regular-way” market after that date, but before and through the August 4 date that Brighthouse Financial, Inc. common stock was distributed, sold their entitlement to receive Brighthouse Financial, Inc. common stock in the distribution. Shareholders of MetLife, Inc. who owned less than 11 shares of common stock, or others who would otherwise have received fractional shares, received cash.
The distribution was effective as of 5:00 p.m., New York City time, on August 4, 2017.
Registered shareholders: If you are a registered shareholder (meaning you hold physical MetLife, Inc. stock certificates or you own your shares of MetLife, Inc. common stock directly through an account with MetLife, Inc.’s transfer agent, Computershare Inc.), Brighthouse Financial, Inc.’s transfer agent credited the whole shares of Brighthouse Financial, Inc. common stock you received in the distribution by way of direct registration in book-entry form under the Direct Registration System (the “DRS”) to your DRS book-entry account on or shortly after the August 4, 2017 distribution date. The transfer agent keeps a record of your shares of common stock on Brighthouse Financial, Inc.’s record of owners. You may access information regarding your DRS account holding the Brighthouse Financial, Inc. shares at Computershare Trust Company, N.A. using the following website www.computershare.com/brighthouse or via Brighthouse Financial, Inc.’s transfer agent’s interactive voice response system at (888) 670-4771. If you were entitled to receive whole shares of Brighthouse Financial, Inc. common stock in the distribution, promptly after the August 4, 2017 distribution date, the distribution agent will mail to you a DRS account statement that reflects the number of whole shares of Brighthouse Financial, Inc. common stock you own, along with a check for any cash in lieu of fractional shares you would otherwise have been entitled to receive.

Street name” or beneficial shareholders: If you own your shares of MetLife, Inc. common stock beneficially through a bank, broker or other nominee, the bank, broker or other nominee holds the shares in “street name” and records your ownership on its books. In this case, your bank, broker or other nominee should credit your account with the whole shares of Brighthouse Financial, Inc. common stock you received in the August 4, 2017 distribution on or shortly after the distribution date. Please contact your bank, broker or other nominee for further information about your account.

Trust beneficiaries: If you are a beneficiary of the MetLife Policyholder Trust established in connection with the demutualization of Metropolitan Life Insurance Company in April 2000, see Brighthouse Financial Distribution Information for Trust Beneficiaries

Brighthouse Financial, Inc. will not issue any physical stock certificates to any shareholders, even if requested.
Brighthouse Financial, Inc. common stock began trading on The NASDAQ Stock Market LLC under the symbol “BHF” on August 7, 2017.
Yes. MetLife, Inc. common stock will continue to be traded on the New York Stock Exchange under the symbol “MET”.
MetLife intends for the Distribution to qualify as a “reorganization” under section 355 and 368(a)(1)(D) of the Code. Assuming that this characterization is respected, MetLife shareholders generally will not recognize any gain or loss on the Distribution for U.S. federal income tax purposes (except to the extent that gain or loss may be recognized with respect to any cash received in lieu of fractional shares of BHF common stock). Please also refer to the Information Statement for more information, including some caveats and exceptions.

For information about cost basis allocation, please see Form 8937.
The Form 8937 provides information about the basis consequences of the distribution, and how to allocate your cost basis between the MetLife and Brighthouse shares. Please also refer to the Information Statement for more information.

These Frequently Asked Questions & Answers provide only a summary of the terms of the distribution. You should read the section entitled “The Separation and Distribution” in Brighthouse Financial, Inc.’s Information Statement for a more detailed description. 
If you have any questions relating to the mechanics of the distribution, you should contact the distribution agent at:

Computershare Trust Company, N.A.
P.O. Box 505000
Louisville, KY 40233-5000
Phone: (888) 670-4771
Email: web.queries@computershare.com. If you have any questions relating to Brighthouse Financial, Inc., you should contact:

Investor Relations 
Brighthouse Financial, Inc. 
Gragg Building, 11225 North Community House Road 
Charlotte, North Carolina 28277 
Phone: (980) 365-7100 
Email: Investor.relations@brighthousefinancial.com

If you have any questions relating to MetLife, Inc., you should contact:

Investor Relations 
MetLife, Inc. 
200 Park Avenue 
New York, New York 10166-0188 
Phone: (212) 578-7888 
Email: john.a.hall@metlife.com

The MetLife Policyholder Trust

When MetLife demutualized and converted to a stock insurance company on April 7, 2000, eligible policyholders were allocated shares of MetLife, Inc. common stock.
Shares that were allocated to eligible policyholders as a result of the demutualization are held in the MetLife Policyholder Trust (the “Trust”) in book entry form. These shares are held electronically with Computershare as custodian of the Trust.
You may contact Computershare by calling (800) 649-3593. You may also access your stock account online at Computershare's website.   Additionally, written inquires may be sent to:

MetLife
c/o Computershare
P.O. Box 505000
Louisville, KY 40233-5000
Additional information can be found in the Annual Report on Form 10-K for the MetLife Policyholder Trust located on our website.

General

MetLife’s common stock ticker symbol is MET and is listed on the New York Stock Exchange, NYSE.
You may contact Computershare by calling (800) 649-3593 to make changes to your MetLife, Inc. common stock account, including updating the address.
Your MetLife, Inc. common stock account can be re-registered to list a Transfer on Death (TOD) recipient (except in the State of Louisiana). To do so, you must complete the Transfer Request form which may be downloaded from Computershare’s website to add the TOD recipient. For more information regarding this process or to request a form to be mailed, you may contact Computershare at (800) 649-3593.
Annually, MetLife mails account statements to shareholders of record and beneficiaries of the MetLife Policyholder Trust. To request a duplicate account statement, you may contact Computershare at (800) 649-3593.
MetLife’s financial information can be found here on our website.

Ownership Transfers

Forms to make account and other ownership changes may be obtained from Computershare’s website. The form and requirements for making these types of account changes may also be obtained from Computershare by calling (800) 649-3593.
If your MetLife, Inc. common stock is held with Computershare in the MetLife Policyholder Trust (the “Trust”), you must first withdraw your shares from the Trust by completing a Notice to Withdraw form. You may download this form from Computershare or by calling (800) 649-3593 to request a form to be mailed to you. The form must be completed and returned to Computershare to withdraw the shares.

This will allow your shares to be transferred from the Trust and registered to you in the Direct Registration System (DRS). Once the shares are placed in DRS, you will receive a DRS statement with your account information. Your broker will need the following information to transfer the shares electronically:

1. The Holder Account Number
2. The Taxpayer Identification Number ("TIN")
3. The MetLife Policyholder Trust account registration

Dividends

For information about the most recent common stock dividend, you may refer to link on the left side of this page, by selecting “Financial Information” and “Dividend History.” Shareholders may also refer to their most recent MetLife, Inc. common stock account statement for specific dividend and account information. If you do not have your MetLife, Inc. common stock account statement, you may contact Computershare at (800) 649-3593 or visit Computershare's website for online access to your account.
If you have a MetLife, Inc. common stock dividend check that is outdated, you may contact Computershare at (800) 649-3593 and request to have it reissued, or visit Computershare's website for online access to your account.
Currently, MetLife does not offer a dividend reinvestment program; however, the feasibility of offering such a program is reviewed periodically. No changes are planned at this time, but if a reinvestment program is instituted, all eligible shareholders will be notified of the option.

Tax and Cost Basis Information

If you were allocated stock when MetLife demutualized and became a public company in the year 2000, the IRS’ position is that those shares will have a zero cost basis. Additional information is included in MetLife’s Purchase & Sale Program Brochure which can be found here on MetLife’s website. You are urged to consult your tax advisor regarding your personal tax situation.
You may certify your Taxpayer Identification Number (for individuals, this is your Social Security number) by calling Computershare at (800) 649-3593 and following the simple steps in the automated telephone system. You may also download a Form W-9 to certify your TIN from the Printable Forms section of Computershare's website or from the IRS’ website. The completed form should be returned to the address below. MetLife
c/o Computershare
P.O. Box 505000
Louisville, KY 40233-5000
Complete the Substitute W-9 based on the instructions you received with the form, and return it to Computershare at the address listed on the form. If you have any questions you may contact Computershare at (800) 649-3593.

Purchases and Sales by Beneficiaries of the MetLife Policyholder Trust

If your shares of MetLife, Inc. common stock are held in the MetLife Policyholder Trust, you may visit Computershare's website for online access to your account, and to sell online.

You may also sell your shares by calling Computershare at (800) 649-3593. Please have your Holder Account Number available when accessing your account through their website or calling.

You may also submit a written request to sell your shares to Computershare at:

MetLife
c/o Computershare
P.O. Box 505000
Louisville, KY 40233-5000

Additional details regarding the sale of shares held in the MetLife Policyholder Trust may be found here in the Purchase & Sale Program Brochure on MetLife’s website.
If you are a beneficiary of the MetLife Policyholder Trust (the “Trust”), you may purchase additional shares in accordance with the rules of the Trust by submitting a written request, and including your Holder Account Number, indicating the dollar amount of shares you wish to purchase, together with a personal check for the amount made payable to MetLife Purchase Program. You may mail the letter to Computershare at the address listed below. For additional information, please refer to page two of the Purchase & Sale Program Brochure which can be found here on MetLife’s website.

MetLife
c/o Computershare
P.O. Box 505000
Louisville, KY 40233-5000

Sales by Registered Holders of MetLife, Inc. Common Stock

Registered holders of MetLife, Inc. common stock, whose shares are not held in the MetLife Policyholder Trust, may sell their shares through Computershare by calling (800) 649-3593. Computershare's fees for this type of sale transaction are $15 plus commissions of $0.12 per share. You may also elect to transfer the shares to your personal brokerage account.
If you are a holder of MetLife, Inc. common stock in certificate form, you may surrender your certificate(s) to Computershare with a letter requesting the sale of the shares. It is recommended that you mail the certificate(s) using Registered Mail to the address listed below.

MetLife
c/o Computershare
P.O. Box 505000 
Louisville, KY 40233-5000

You may also elect to transfer the shares to your personal brokerage account.

Corporate Overview

MetLife, Inc. is a leading global provider of insurance, annuities, employee benefits and asset management, serving approximately 100 million customers and more than 90 of the top one hundred FORTUNE 500® companies. Through its subsidiaries and affiliates, MetLife has operations in nearly 50 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

Founded in 1868, MetLife continues to build upon its long history of providing unique solutions for its customers by launching new and innovative products, expanding its role as a leader, and continuing to provide high quality financial solutions that are backed by a trusted, well-recognized brand name and strong financial performance.

Disclaimer

This video contains forward-looking statements. Forward-looking statements give expectations or forecasts of future events and use words such as "anticipate," "estimate," "expect," "project," "intend," "plan," "believe," "will" and other words and terms of similar meaning, or are tied to future periods. Results could differ materially from those expressed or implied in the forward-looking statements. Predictions of future performance are inherently difficult and are subject to numerous risks and uncertainties, including those identified in the "Risk Factors" section of MetLife, Inc.'s filings with the U.S. Securities and Exchange Commission. The company is not required to publicly correct or update any forward-looking statement if it later becomes aware that such statement is not likely to be achieved.